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Terms

Terms & Conditions

Spick and Span Window Cleaning Limited
28 Old Brompton Road, London, SW7 3SS

1. Definitions

1.1 In these Terms of Business:

  • “Company”, “We”, “Us” – Spick and Span Window Cleaning Limited.
  • “Cleaner” – Any individual or firm providing cleaning services on behalf of the Company.
  • “Client” – The person or organisation receiving services from the Company.
  • “Service” – Window cleaning or related work supplied by the Company.
  • “Cleaning Visit” – A visit to the Client’s address to carry out the Service.

1.2 Words in the singular include the plural and vice versa.
1.3 Headings are for convenience only and do not affect interpretation.

2. Contract

2.1 These Terms form a contract between the Company and the Client.
2.2 Booking or using our services constitutes acceptance of these Terms.
2.3 These Terms override any others proposed by the Client unless agreed in writing.
2.4 Variations are valid only if confirmed in writing by a Company director.

3. Quotations

3.1 Services are priced per job based on condition, size, access and other relevant factors.
3.2 Standard quotations do not include:

  • Glass roofs, conservatories, balconies, outbuildings
  • Internal window cleaning
  • Removal of concrete, mortar, paint
  • Frame and sill cleaning unless stated
  • Furniture movement or key collection

3.3 Satellite imagery may be used to assist quotations.
3.4 Quotations are valid for 10 days.
3.5 Prices may be amended if information supplied is inaccurate or requirements change.
3.6 If amended prices exceed the original by more than 10%, the Client will be informed.
Declining the updated price incurs a £45 cancellation fee.

4. Rates

4.1 Contract Clients: £45 per hour (minimum 3 hours).
4.2 Non-contract Clients: £65 per hour.

5. VAT

5.1 All quotations include VAT.

6. Payment

6.1 Payment is due immediately after completion by cash, bank transfer, cheque, or UK debit/credit card (5% fee applies).
6.2 One-off services require an advance deposit; remaining balance is due before the cleaner leaves.
6.3 Card payments incur a 5% processing charge.
6.4 Tips are appreciated but not required.
6.5 Late payments over 30 days may incur interest at 8% above the Bank of England base rate.
6.6 Debt collection fees may be added where applicable.
6.7 Returned cheques incur a £30 charge.
6.8 Contracts may be cancelled and re-invoiced at full rates if false information was used to obtain discounts.
6.9 The Client authorises the Company to charge any outstanding amount to their card.

7. Equipment

7.1 The Company provides all necessary cleaning equipment.
7.2 The Client must provide running water, electricity, and sufficient lighting.

8. Refunds

8.1 No refunds are issued once cleaning has been completed.
8.2 Refunds are issued for cancellations made 24+ hours in advance if payment has been taken.
8.3 Refunds are issued if a cleaner fails to attend a prepaid appointment.

9. Cancellations

9.1 Non-contract Clients: £30 fee for cancellations or reschedules within 24 hours, or failure to provide access.
9.2 Contract Clients must pay the full visit price if:

  • Appointment is changed or cancelled with less than 24 hours’ notice
  • Access is not provided
  • Keys do not operate without special effort

10. Complaints

10.1 Complaints must be submitted in writing by email or letter.
10.2 Issues during a service should be reported immediately by calling 0745 495 516.

11. Liability

11.1 The Company is not liable for delays due to circumstances beyond our control.
11.2 The Company is not liable for:

  • Insufficient materials, hot water, electricity or faulty Client equipment
  • Third parties present during cleaning
  • Pre-existing stains, wear, or damage
  • Damage caused by Client-supplied equipment
  • Damages valued at £50 or less

11.3 No liability applies where payments are overdue by 30+ days.
11.4 Photos may be taken for quality control and record-keeping.

12. Supplementary Terms

12.1 Key collection outside the service postcode incurs a £10 fee each way.
12.2 Rates may change if tasks or job scope changes.
12.3 Time estimates are approximate; heavily soiled or one-off cleans may take significantly longer.
12.4 Prices cover labour only.
12.5 Replacement cleaners will be provided where possible.
12.6 Post-building cleans may require specialist services.
12.7 Cleaners cannot move furniture; the Client must provide access.
12.8 Fragile items must be removed or secured.
12.9 Cleaners cannot work from builder-erected scaffolding; the Company is not responsible for damage to worn, brittle or decayed windows.
12.10 Unsafe or high-risk windows may not be cleaned.
12.11 The Company is not liable for wear-and-tear damage.
12.12 The Company is not responsible for pets leaving the property during cleaning.
12.13 The Company reserves the right to refuse service.
12.14 Terms may be updated without notice for new clients; existing contracts follow the terms at the time of agreement.

13. Guarantee

13.1 If the Client is not satisfied with any cleaned area, we will return and re-clean it free of charge.

14. Governing Law

14.1 These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.