Frequently Asked Questions
How do you arrive at your quote? What is it based on?
We do not work by an hourly rate. Jobs are quoted based on the number of bedrooms/windows, window types, stories and other variables. There is a minimum call-out charge. The prices quoted provide a guide only. To receive a more accurate quote you can send photos and provide your full address via the contact form and we will view your property and get back to you.
What is included in the price/quote?
Unless otherwise specified your quote generally will be for external window cleaning only. Window cleaning is defined here as the glass area of the window. The quote that you are given will be for information that was presented at the time of booking and will likely appear in email correspondence. Any additional glass areas such glass roofs, glazed side returns, secondary glazing, skylights, conservatories will not be included in the price unless this was specified. These need to be billed separately.The quote also will not include the removal of paint, or other post builders debris. Quotes do not include the cleaning of sills, but may include the frames, if agreed upon at the time of booking.
If I like the price, what’s the next step?
Booking is really simple, just give us some of your preferred dates and we will do our utmost to meet your requirements. Generally it’s good to book a week or so in advance.
What payment methods do Spick & Span accept?
Spick & Span window cleaners carry chip and pin card readers so you can pay by major credit/debit card, or cash if you prefer. Bank transfer/standing order, and cheque are also acceptable, however this needs to be mentioned at time of booking. All payment must be received at the completion of the window cleaning unless otherwise agreed.
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